We hope you love your purchase; however, if you are not 100% happy, we have a returns policy in place.
Pantry Girl will provide a full refund or credit note for all full-price items that adhere to the conditions below. Any return shipping costs are to be covered by the customer.
Returns Policy
- Items must be returned within 14 days of receiving your order.
- All original tags must remain attached, and the original packaging must be intact and sealed and must remain unbroken (if applicable)
- Perishables, including food and supplements, cannot be returned.
- Item(s) must be unused and returned in original condition.
All sale purchases are final and cannot be returned for a refund, exchange, or store credit other than if they are faulty.
We recommend choosing carefully to avoid disappointment or a change of mind, so please get in touch with us at info@pantrygirl.com.au if you have any questions regarding sizing or other product-related queries. Any items returned outside the 14-day return period or in a condition that indicates being used in any way, including marks, will not be accepted for return.
Pantry Girl reserves the right to reject items that do not comply with our conditions and will return the item to sender.
The following items are not eligible for return:
- Perishables
- Supplements
How do I return my item?
To complete your return, please email us at info@pantrygirl.com.au.
The customer is responsible for covering shipping costs for any returned items. Shipping costs are non-refundable. If you receive a refund, you will only be reimbursed for the item, not the return shipping costs.
The arrival time for your returned product may vary depending on where you are located.
If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we unfortunately cannot guarantee that we will receive your returned item.
Can I exchange my item?
Our curated products sell quickly as we order in limited numbers, so we recommend purchasing your desired item to ensure you don't miss out. If you choose to return your purchase, we will refund you as soon as possible once we have accepted your return. We also recommend purchasing your new desired item before your return has been processed in case it sells out.
Can I return or exchange a gift?
If you've received a gift you wish to return, you must ensure it adheres to our returns policy. Once we have approved your return and received your item, you will receive a gift certificate of the same value via email.
Refunds Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of your refund's approval or rejection. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.
If you have yet to receive a refund, we ask that you check your bank account again and then contact your banking provider, as it may take some time before your refund is officially received. If you have followed these steps and still haven't received your refund, please get in touch with us at info@pantrygirl.com.au.
Faulty items
If you feel that your item has a manufacturing defect or is faulty, please email info@pantrygirl.com.au within 14 days of receiving your purchase, along with proof of purchase and any images and details about the item.
Shipping and Delivery
You are shopping on the official Pantry Girl site; all prices stated are in Australian Dollars (AUD$). All orders are dispatched from Sydney, Australia.
Our trusted delivery partners are working hard to ensure you receive your items quickly. Due to high parcel volumes, customers may experience delivery delays.
Shipping Options | Delivery Time
Standard Shipping | 2-7 business days
Express Shipping | 1-4 business days
You will receive a confirmation email, including tracking details, once your order has been dispatched. Please note the above delivery time frames are an estimation provided by our shipping provider. Although we hope this never happens, delays during transit may occasionally occur, for which Pantry Girl cannot be held responsible.
Terms and Conditions
Discount Codes
Discount codes cannot be stacked; we only accept one discount code per sale. Once a sale is finalised, no further discount codes can be applied.